Returns Policy

Returns

The Long Weekend Supply takes a lot of pride in offering you long-lasting, ethically made products. If for some reason you are not 100% satisfied with your purchase, or require different sizing options, you can submit a return within 30 days of receiving the goods for either an exchange, a credit, or a refund. Please note: there is no refund on items purchased during sales or last chance, although we can offer a credit or exchange.

Items must be returned in their original condition. Any washed, worn, or altered products will deem your return invalid.

Contact us at hello@thelongweekendsupply.com and once your return is approved, you will receive a pre-paid returns label (Aus postage only) to download. The label can be printed and attached to your parcel to drop it off at your post office. Your post office can also scan the attachment and print it for you that way; just show the label on your phone/tablet at the post office.

Items gifted within a Free Gift with Purchase offer are not eligible for a return. If any of the items purchased to receive this free gift are returned, then the Free Gift must also be returned in their original condition.

Exchange

An exchange can be issued for the same product in a different size/colour, or another product of your choosing within 30 days of receiving the goods.

If your exchange is for a lower-priced item, we will issue a store credit (or can refund the difference back to your original payment method by request). If your exchange is for a higher-priced item, then we can organise an exchange order with the difference to process payment on.

Credit/Refund

A credit will be issued in the form of a gift card.

A refund will be processed back to your payment method on the original order (this includes if payment was made with card/PayPal/gift card). Please note: there is no refund on items purchased during sales or last chance, although we can offer a store credit or exchange.

Note: Shipping paid on the original order will not be refunded.

Returns Timeframe

Returns will be processed up to 10 business days from receipt with the Returns Team.

For exchanges, you will receive an email notification of your exchange order & shipping confirmation for tracking purposes. Any store credit will be emailed to you in the form of a gift card (no expiry), and for refunds, you will receive an email notification once processed.

If you need any help, email us at  hello@thelongweekendsupply.com.